Call Us 24/7 (877) 771-2128 Nou Pale Kreyòl info@svcshomecare.com

GET IN TOUCH WITH US

LET US HELP YOU

Do you have a question, comment, or suggestion to pass along to Seniors Passionate Care Services? Before you book an appointment, please review the following most frequently asked questions (FAQs) for answers to ensure that you direct your inquiry to the right place.

We provide services 24 hours/day, 7 days/week, 365 days/year. Our office hours are Monday-Friday 9am-5pm.

Aroud the Clock Care Services

We are available **24/7, 365 days a year—including holidays—providing reliable home care services in both private homes and hospital settings whenever you need us.

Years of Experience

Our team is made up of highly trained professionals with years of experience, delivering trusted, compassionate care you can rely on every day.

Trust and Reliability

We prioritize building strong relationships founded on trust, reliability, and compassion, ensuring both clients and their families feel confident, supported, and cared for every step of the way.

Compassion & Companionship

We understand the importance of companionship and compassion, providing caring support and meaningful connection to help our clients feel valued, comforted, and never alone.

MAILSTOP ADDRESS

SVCS
4763 NW 117th Ave
Coral Springs, FL 33076

HOME CARE SERVICES

Services can be ordered directly online or through our sales affiliates team.
Contact Sales
(877) 771-2128

SOCIAL MEDIA

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BUSINESS HOURS

24 hours

7 days a week 

including holidays

Find answers to frequently asked questions about  our care services.

Who can best be helped by SVCS?

SVCS is the perfect solution for anyone who needs supportive services in order to remain in their home. What makes SVCS unique is that, if a client’s needs evolve, we can be there every step of the way to meet those needs. We are able to provide every service available in an institutional facility in the comfort of each client’s own home.

SVCS clients include those with diminished eyesight or hearing, arthritis, COPD, those recovering from severe medical problems such as cancer or heart disease, or those who are dealing with memory loss, Alzheimer’s and dementia. We also help clients with disabilities as well those who are just coming home from the hospital. Many of our clients have a number of conditions which make the everyday activities of life difficult.

Our personal care services can provide support in the following ways:

✅Bathing/dressing

✅Bathroom tasks

✅Shopping/errands

✅Meal preparation

✅Light housekeeping

✅Laundry

✅Transferring to wheelchair

 

How much do the services cost?

SVCS offers several levels of care and costs are determined based on each client’s needs including level of service and hours needed per week. We have an intake coordinator assess your situation. We will then be more than happy to provide you a quote on the price of services and set up a payment plan that works for you.

If you have Medicaid or a limited income, you may qualify for personal care services at no cost to you. We can work with your local agencies to seek approval and evaluate your needs to determine coverages available to you. Other types of payment and insurance may be accepted and vary based on your area.

Do you have a Registered Nurse on staff?

Yes. Every person and family we work with has a registered nurse who leads their care team.

Can SVCS help with medications?
What is live-in home care? Do you offer 24 hour care or overnight services? ​

A live-in caregiver resides in the client’s home and provides consistent 1-on-1 help on a daily basis. SVCS offers 24-hour home care services when your loved one needs either continuous assistance in daily tasks or short-term help while recovering from medical procedures.

Are you hiring nurses, caregivers and/or office staff?

Yes, we are always seeking out those who want to deliver the best in-home care. To learn more about if SVCS is the right place for you, visit our Careers section.

Are services available when I need them?

We provide home health care service, 7 days a week, 24 hours a day, 365 days a year. No minimum number of hours is required, only a 24-hour notice in case of cancellation.

Our office staff or on-call staff are always available to troubleshoot and resolve issues.

Do we supervise the employees and the care provided in the home?

Yes! All of our caregivers attend an orientation program and receive additional in-service education annually. Field staff are given a detailed personal care plan and registered nurses are available to instruct and improve the care provided. Whenever a nurse supervisor visits the home, the client’s condition and care plan are reassessed, and changes in the plan of care are made as needed.

How do I know that I will be getting the best home care service and caregiver?

All our staff must meet the following requirements:

✅Evidence of experience and education. 

✅Written testing to evaluate skills appropriate to job requirements.  

✅A current license and/or certification. 

✅Ability to read, write, and speak English.  

✅Two references from previous supervisors.  

✅Criminal history background checks. 

✅Medical clearance to perform the functions of the job requirements, done every two years.  

✅Annual TB screening. 

✅Home Health Agency is checked for any complaints of client abuse from previous employers or clients.

What if service must be changed?

No problem. We are very flexible and understand that situations can quickly change. Our only concern is your wellbeing and we respond accordingly.

SVCS services seem like a good choice. What’s the next step?

Click here to make an appointment for a Free Clinical Consultation, or call us at (877) 771-2128.

Can I change the schedule if I have appointments?

Yes, changes are easily accommodated. Our clients’ needs always come first.

Who pays the caregiver – me or you?

SVCS handles all the payroll, taxes, insurance and administrative responsibilities for you. We will even bill your long-term care insurance company for you.

What happens if my caregiver is sick?

It’s not a problem. That’s why we employ a team approach. If one home health aide, nurse, or caregiver is sick, another is normally available.

What makes SVCS different from other companies?

What distinguishes SVCS is that the care we provide revolves around you, our client. The services we provide are custom tailored to each client’s individual needs. We are also available to all of our clients around the clock. Our team is available 24 hours a day, 7 days a week to provide service whenever it is needed. We’ll be there anytime. Any place.

How do you select your caregivers?

All of our caregivers are rigorously screened. We interview everyone in person and then conduct a thorough reference, criminal background check, and drug screen test. Everyone that works with us, from home health aides to nurses, are bonded and insured.

Every one of our caregivers has at least one year of experience and most of our caregivers have advanced training. We match caregivers to you and your family based on the skills needed and personality traits necessary for a good relationship.

How are you providing care during Covid? ​

Each of the preventative measures recommended by the CDC are already standard practice across our agencies, and all professional care staff complete stringent training administered by a Registered Nurse on topics critical to keeping clients safe such as infection control (IC), proper hand washing, and cough and cold etiquette. As a best practice, we follow both Joint Commission and CDC guidelines. For more information, you can read about how we are keeping clients safe amid the COVID-19 pandemic.

Why should I use SVCS rather than hire someone out of the newspaper myself?

There are several great reasons why SVCS should be your choice for quality home care. All of our caregivers are screened, trained, bonded and insured. Our caregivers also undergo Bloodborne Pathogen and HIPAA training and follow the highest standards for Covid infection control and client safety. Also, we test all of our medical personnel to assess their skills. We need to make sure our certified home health aides, nurse aides, or companions are the best in the business.

Every family needs to be aware that almost every Homeowner’s insurance policy specifically excludes anyone working within your home. If the person you hire becomes injured while working for you, you will become personally responsible for all of their medical bills. This has left several families very vulnerable when their caregiver injured themselves at their home.

The potential to lose everything you have worked so hard to achieve seems an unnecessary risk. Every one of SVCS’s employees are completely covered by insurance so you and your loved ones can relax knowing that if something unforeseen happens to your caregiver, they are completely covered by insurance.

We also maintain a large staff of quality employees to ensure that the most compatible and reliable caregiver will be there to provide the best care for seniors in their own home. We are here for you, 24 hours, seven days a week!

Do I have to sign a contract to keep services for a specified period of time?

No. At SVCS, we are flexible to your needs and recognize that due to changing circumstances, you may need to increase or decrease services. Whether you need us for one hour or 24, our answer is, “Yes we can!” Unlike nursing homes or assisted living facilities, home care services can be cancelled at any time. Other agencies in this industry call for clients to adhere to minimums to meet their requirements. SVCS only wants to meet your requirements.

How do I get started?

Click here to make an appointment for a Free Clinical Consultation, or call us at (877) 771-2128.

A SVCS nurse will work with you and/or your family members to develop a personalized plan of care.

Our nurse will assist you in choosing the service and caregiver most appropriate. If your needs change at any time, you can contact our office and we will help you obtain the necessary services.

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